Airlines must give ‘frequent & honest’ info on delays: Minister

Union minister Jayant Sinha asked airlines to give “frequent and honest” information to their passengers about flight delays after a traveller onboard a delayed plane complained to him on Twitter.

“Jet Airways, AirIndia, GoAir, IndiGo, SpiceJet, AirAsia and others should certainly communicate frequently and honestly with passengers regarding delays – this is the SOP,” the Minister of state for civil aviation tweeted.

His instructions came after the passenger complained to him on Twitter about a delayed Jet Airways flight.

“Sir, I am sitting in a @jetairways plane for over 1 hour 15 minutes. STD was 13:25. Now it’s 14:47. I have checked with the crew and called up customer care. None of them know when this plane will take off. 9w272. Interesting how airlines run these days!!,” posted Parul K. Gupta.

The flight from New Delhi to Dhaka reached its destination at 5.52 PM after a delay of nearly two hours.


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